{"xsrfToken":"affad266cfce741ef4dc6ed35418bc28309b56f1_lout","branding":{"id":"4","key":"cnoc","name":"Conexon NOC","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000ca6","headerLinkHoverBGColor":"#000ca6","headerBadgeColor":"#000ca6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6bae37b2-ac1d-42f4-bfb6-1886d13e1ea4/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YTQyZjY3My00NzA5LTQzY2QtYjg1MS04N2UwMDk5ZDBiNWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZiYWUzN2IyLWFjMWQtNDJmNC1iZmI2LTE4ODZkMTNlMWVhNCI6WyJyZWFkIl19LCJleHAiOjE3NzUwMjg1NTUsIm5iZiI6MTc3NTAyNzk1NX0.H8nfBykVVCrQpjFZTjGm6kXwGatbqlM9WWTCxN1QhTY&client=7a42f673-4709-43cd-b851-87e0099d0b5e&mode=fit","logoId":"6bae37b2-ac1d-42f4-bfb6-1886d13e1ea4","isLogoAvailable":true,"helpCenterTitle":"Welcome to Conexon Network Operations","sharedPortalName":"Conexon Network Operations","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Conexon Network Operations","sharedPortalName":"Conexon Network Operations","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3812df","helpCenterTitleColor":"#f4f4f8","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d2c8995b-f693-4b7e-b044-856fc9e73eb8/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YTQyZjY3My00NzA5LTQzY2QtYjg1MS04N2UwMDk5ZDBiNWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQyYzg5OTViLWY2OTMtNGI3ZS1iMDQ0LTg1NmZjOWU3M2ViOCI6WyJyZWFkIl19LCJleHAiOjE3NzUwMjg1NTUsIm5iZiI6MTc3NTAyNzk1NX0.ZFqb16r5_ntUAPZTf0sMo66-IP4ObHMXa20hkonAjQA&client=7a42f673-4709-43cd-b851-87e0099d0b5e&height=300&mode=fit","bannerMediaApiFileId":"d2c8995b-f693-4b7e-b044-856fc9e73eb8","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#e4e3e7","topBarTextColor":"#f4f4f8","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"cnoc","projectId":10004,"serviceDeskId":4,"name":"Conexon NOC","description":"","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"1230","name":"Broadband Outage | Customer Affecting","descriptionHtml":"","callToAction":"Broadband Outage | Customer Affecting","introHtml":"<p>Declare an Outage. Alarm or Request to Incident Workflow</p>","icon":10508,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[493],"key":""},{"id":"77","name":"Call Center - Network QoS Escalation","descriptionHtml":"","callToAction":"Call Center - Network QoS Escalation","introHtml":"<p>Network Related Subscriber service Issues, Not Out of Service (OOS)</p>","icon":10512,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[24],"key":""},{"id":"195","name":"Call Center - Report Call Spike","descriptionHtml":"","callToAction":"Call Center - Report Call Spike","introHtml":"<p>Call Center inbound calls are spiking, someone has reported plant damage, or multiple customers are out of service and related to an upstream network issue.</p>","icon":10679,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[16,24],"key":""},{"id":"75","name":"Escalate to NOC Leadership","descriptionHtml":"<p>Please provide specific details, including original NOC ticket ID's, names, dates/times</p>","callToAction":"Escalate to NOC Leadership","introHtml":"<p>Request to escalate an issue to NOC Leadership for resolution.</p>","icon":10508,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[24],"key":""},{"id":"55","name":"Fix an account problem for a NetOps System","descriptionHtml":"<p>For requesting help with Network Operations System account issue. Provide the user name, email, the symptoms of your problem along with any relevant screenshots or attachments.</p>","callToAction":"Fix an account problem for a NetOps System","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[18],"key":""},{"id":"67","name":"Get Engineering support","descriptionHtml":"","callToAction":"Get Engineering support","introHtml":"<p>Use this request type to escalate customer NOC Ticketing issues to admins.</p>","icon":10524,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[18],"key":""},{"id":"46","name":"Get NOC help","descriptionHtml":"","callToAction":"Get NOC help","introHtml":"<p>Get assistance for general NOC problems and questions.</p>","icon":10541,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[16],"key":""},{"id":"53","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[20,16],"key":""},{"id":"1591","name":"Investigate Rogue ONT","descriptionHtml":"","callToAction":"Investigate Rogue ONT","introHtml":"<p>Request an investigation into a detected rogue Optical Network Terminal (ONT) to ensure network security and integrity.</p>","icon":10679,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[493],"key":""},{"id":"1350","name":"Network Incident | Non-Customer Affecting","descriptionHtml":"","callToAction":"Network Incident | Non-Customer Affecting","introHtml":"<p>Initiate Incident Workflow to mitigate a Network Issue where Customers are at risk due to operating on SPOF (single point of failure)</p>","icon":10679,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[493],"key":""},{"id":"96","name":"Network Security Abuse Reports","descriptionHtml":"","callToAction":"Network Security Abuse Reports","introHtml":"<p>DDoS attacks, SMTP misuse (of port 25 by malicious actors to send spam, phishing emails, and other malicious content)</p>","icon":10647,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[23],"key":""},{"id":"72","name":"New Enterprise Customer","descriptionHtml":"","callToAction":"New Enterprise Customer","introHtml":"<p>Enterprise/Commercial/Business Customers. Request, design, DHCP, config, testing, activations...</p>","icon":10511,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[19],"key":""},{"id":"71","name":"New Network Intake","descriptionHtml":"","callToAction":"New Network Intake","introHtml":"<p>Request for Engineering assistance for configurations, activations, test &amp; turnup</p>","icon":10503,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[19],"key":""},{"id":"76","name":"New SmartGrid","descriptionHtml":"","callToAction":"New SmartGrid","introHtml":"<p>SmartGrid Configuration for New Customers</p>","icon":10477,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[19],"key":""},{"id":"756","name":"OSS/BSS Incident","descriptionHtml":"","callToAction":"OSS/BSS Incident","introHtml":"<p>Systems aren't working properly for end users, declare OSS/BSS Incident and communicate updates.</p>","icon":10476,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[493],"key":""},{"id":"68","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[18],"key":""},{"id":"162","name":"Report CALEA Request","descriptionHtml":"","callToAction":"Report CALEA Request","introHtml":"<p>Request for Commission on Accreditation for Law Enforcement Agencies</p>","icon":10504,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[23],"key":""},{"id":"74","name":"Report copyright infringement","descriptionHtml":"","callToAction":"Report copyright infringement","introHtml":"<p>Request to report instances of copyright infringement or intellectual property violations.</p>","icon":10518,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[23],"key":""},{"id":"73","name":"Report Facilities Issues","descriptionHtml":"","callToAction":"Report Facilities Issues","introHtml":"<p>Report security, environmental, issues in substations, cabinets, etc.</p>","icon":10485,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[20],"key":""},{"id":"51","name":"Report Possible Outage","descriptionHtml":"","callToAction":"Report Possible Outage","introHtml":"<p>Report damages within our plant that might be faulty or broken so we can assess and communicate the subscriber risks</p>","icon":10512,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[20,16],"key":""},{"id":"52","name":"Request a change","descriptionHtml":"<p>Fill out required fields, and fill in the attached risk assessment form</p>","callToAction":"Request a change","introHtml":"<p>For example, physical connection relocations, hardware/software upgrades, reconfigurations, etc.</p>","icon":10528,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[20,16],"key":""},{"id":"54","name":"Request a post-incident review","descriptionHtml":"","callToAction":"Request a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[20],"key":""},{"id":"47","name":"Request Access for OSS","descriptionHtml":"","callToAction":"Request Access for OSS","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[18,16],"key":""},{"id":"69","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[18],"key":""},{"id":"70","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[18],"key":""},{"id":"1284","name":"Dispatch Field Technician","descriptionHtml":"","callToAction":"Dispatch Field Technician","introHtml":"<p>Request to dispatch a field technician to address an outage in the network infrastructure.</p>","icon":10679,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[],"key":""},{"id":"48","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1451","name":"Engineering Incident Task","descriptionHtml":"","callToAction":"Engineering Incident Task","introHtml":"<p>Use for Incident Escalations to Engineering</p>","icon":10511,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"1450","name":"NetEng Task","descriptionHtml":"","callToAction":"NetEng Task","introHtml":"<p>Tasks or Sub-Tasks for Network Engineering</p>","icon":10679,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[],"key":""},{"id":"1231","name":"NNI Task","descriptionHtml":"","callToAction":"NNI Task","introHtml":"<p>Tasks for New Network Intake Projects</p>","icon":10511,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"1317","name":"NOC Roadmap Project","descriptionHtml":"","callToAction":"NOC Roadmap Project","introHtml":"","icon":10499,"iconUrl":"https://noc.support.conexon.us/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"Common Requests"},{"id":19,"name":"Network Deployment"},{"id":20,"name":"Facilities and Infrastructure"},{"id":18,"name":"NetOps Systems & Tools"},{"id":23,"name":"Security, Complaints, Abuse"},{"id":24,"name":"Escalations"},{"id":493,"name":"Incidents"}],"orderMapping":{"493":[1230,1591,1350,756],"24":[75,195,77],"16":[46,195,52,51,53,47],"19":[76,71,72],"23":[162,96,74],"20":[73,51,52,53,54],"17":[51],"18":[47,55,67,68,69,70]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7b25cc4a-4d89-3b48-b5e0-502c1939995b","appLinkName":"","appLinkUrl":"","spaceKey":"NI","spaceName":"NetEng (Internal)","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CNOC","serviceDeskId":4,"kbLinkDomainURLs":["https://netops.jira.conexon.us","https://conexon.atlassian.net","https://noc.support.conexon.us"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CNOC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YTQyZjY3My00NzA5LTQzY2QtYjg1MS04N2UwMDk5ZDBiNWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzUwMjkxNTUsIm5iZiI6MTc3NTAyNzk1NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.5phZfuhn726fZnHMZXzrv4CLDqeoN4BKIjSAZK7re-Q","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"7a42f673-4709-43cd-b851-87e0099d0b5e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"f519ed9b-1b62-4e7b-b2de-71c9b562358b","name":"Conexon NOC Engagement","categoryUrl":"https://noc.support.conexon.us/servicedesk/customer/portal/4/topic/f519ed9b-1b62-4e7b-b2de-71c9b562358b","lastUpdated":"1726064560619","createdAt":"1726064545479"}]}},"sharedPortal":{"name":"Conexon Network Operations","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://conexon.atlassian.net/wiki","kbLinkDomainURLs":["https://netops.jira.conexon.us","https://conexon.atlassian.net","https://noc.support.conexon.us"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/4?xdm_e=https%3A%2F%2Fnoc.support.conexon.us&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJlNDQ3YzVlMTNiMDdiOTg3YmZlYmI2YzQ1MTI4Y2JjYTEzYTkxZTg2NDdhYWJiZmZkZWVkNWRkZTYwNDdjM2U3IiwiaXNzIjoiZjcxNWFiODMtYjM0Ni0zOTM3LThjYjctNDM3NTI5OTA3ZDQ2IiwiY29udGV4dCI6e30sImV4cCI6MTc3NTAyODg1NSwiaWF0IjoxNzc1MDI3OTU1fQ.ovr4CK53_02zeJ236RJcisBk9rSf3P65ip551rkL-Gg\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImY3MTVhYjgzLWIzNDYtMzkzNy04Y2I3LTQzNzUyOTkwN2Q0NiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL25ldG9wcy5qaXJhLmNvbmV4b24udXMiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL25vYy5zdXBwb3J0LmNvbmV4b24udXMifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkNOT0MiLCJpZCI6IjEwMDA0In19fSwiZXhwIjoxNzc1MDI4ODU1LCJpYXQiOjE3NzUwMjc5NTV9.2x7r7usXOfLZh5Ft52JOU3Va1lWzPcyzlw90wpm9xms\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://netops.jira.conexon.us\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://noc.support.conexon.us\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CNOC\\\",\\\"id\\\":\\\"10004\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CNOC\\\",\\\"project.id\\\":\\\"10004\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://noc.support.conexon.us\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=conexon","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"affad266cfce741ef4dc6ed35418bc28309b56f1_lout","baseUrl":"https://noc.support.conexon.us/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://netops.jira.conexon.us","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7a42f673-4709-43cd-b851-87e0099d0b5e","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"27d0e22154b642bdbb093a20edd93e83","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://conexon.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}