Conexon

Welcome to Conexon NOC

NOC Requests

Choose the appropriate portal below to submit requests to the NOC

Topics

  1. Conexon Network Change Advisory Board
    1. Conexon Network Change Advisory Board
  2. iGlass
    1. iGlass FAQ

Featured portals

  1. Conexon Network Operations Center

    Welcome! You can raise a request for Conexon Network Operations Center using the options provided.

Suggested forms

  • Call Center - Incident Escalation in Conexon Network Operations Center

    Call Center inbound calls are spiking, someone has reported plant damage, or multiple customers are out of service and related to an upstream network issue.

  • Request a change in Conexon Network Operations Center

    For example, physical connection relocations, hardware/software upgrades, reconfigurations, etc.

  • Escalate to NOC Leadership in Conexon Network Operations Center

    Request to escalate an issue to NOC Leadership for resolution.

  • Get NOC help in Conexon Network Operations Center

    Get assistance for general NOC problems and questions.

Powered by Jira Service Management
{"xsrfToken":"23578dd96e6203b012b7d62c77f944d12ed96a17_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6bae37b2-ac1d-42f4-bfb6-1886d13e1ea4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YTQyZjY3My00NzA5LTQzY2QtYjg1MS04N2UwMDk5ZDBiNWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZiYWUzN2IyLWFjMWQtNDJmNC1iZmI2LTE4ODZkMTNlMWVhNCI6WyJyZWFkIl19LCJleHAiOjE3NDc4MDkzNTYsIm5iZiI6MTc0NzgwODc1Nn0.EzYN751vDbMwte3g1oKQVFtVnvkBPa0SJz-qxUeIT8o&client=7a42f673-4709-43cd-b851-87e0099d0b5e&mode=fit","logoId":"6bae37b2-ac1d-42f4-bfb6-1886d13e1ea4","isLogoAvailable":true,"helpCenterTitle":"Welcome to Conexon NOC","sharedPortalName":"Conexon","userInitialAnnouncementHeader":"NOC Requests","userInitialAnnouncementMessageWiki":"<p>Choose the appropriate portal below to submit requests to the NOC</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Conexon NOC","sharedPortalName":"Conexon","announcementHeader":"NOC Requests","announcementMessage":"Choose the appropriate portal below to submit requests to the NOC","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3812df","helpCenterTitleColor":"#f4f4f8","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d2c8995b-f693-4b7e-b044-856fc9e73eb8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YTQyZjY3My00NzA5LTQzY2QtYjg1MS04N2UwMDk5ZDBiNWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQyYzg5OTViLWY2OTMtNGI3ZS1iMDQ0LTg1NmZjOWU3M2ViOCI6WyJyZWFkIl19LCJleHAiOjE3NDc4MDkzNTYsIm5iZiI6MTc0NzgwODc1Nn0.qoMVqZOporNPiIOjYoB1NSd0jsUpoVZt5w8pzaz81lg&client=7a42f673-4709-43cd-b851-87e0099d0b5e&height=300&mode=fit","bannerMediaApiFileId":"d2c8995b-f693-4b7e-b044-856fc9e73eb8","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#e4e3e7","topBarTextColor":"#f4f4f8","hasTopBarBeenSplit":true}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=conexon","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"23578dd96e6203b012b7d62c77f944d12ed96a17_lout","baseUrl":"https://noc.support.conexon.us/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://netops.jira.conexon.us","customerLoginEnabled":true,"maxAttachmentSize":"1000000000","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7a42f673-4709-43cd-b851-87e0099d0b5e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"7bf7dc82c88d4de2bb1272df6903e074","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}